Return & Refund Policy

Effective Date: 1 Jan 2026, Last Update: 12 June 2026

This Return & Refund Policy governs all purchases made from Gear Haven Auto Parts LLC ("Gear Haven," "Company," "we," "our," or "us"). By purchasing products from Gear Haven Auto Parts LLC, you agree to the terms outlined in this policy.

This policy forms part of the Company's Terms & Conditions and should be read together with the Warranty Policy, Shipping Policy, Freight Damage Policy, and Fitment Verification Policy.

1. Return Authorization Requirement

Before returning any product, the Customer must obtain a Return Merchandise Authorization (RMA) from Gear Haven Auto Parts LLC.

Return requests must be submitted to:

returns@gearhavenautoparts.com

Unauthorized returns may be refused, rejected, or returned to the sender at the Customer's expense.

2. Order Cancellations Before Shipment

Orders canceled before shipment are generally eligible for a full refund.

Gear Haven reserves the right to verify whether an order has entered supplier processing, packaging, freight scheduling, or shipment preparation before approving cancellation.

3. Orders Shipped or In Transit

Once a product has shipped, cancellation is no longer available.

Any request after shipment shall be treated as a return request and governed by this Return & Refund Policy.

4. Customer Error Returns

Customer Error Returns may be accepted at the sole discretion of Gear Haven Auto Parts LLC.

Examples include:

• Wrong information provided by Customer
• Incorrect VIN submitted
• Wrong engine selected
• Wrong transmission selected
• Customer changed mind
• Customer no longer needs the part
• Customer purchased the wrong item

Approved Customer Error Returns are subject to:

• 25% Restocking Fee
• Customer-paid return shipping
• Original shipping charges
• Additional handling charges where applicable

5. Conditions for Approved Returns

To qualify for an approved return, the product must:

• Remain in original condition
• Not be installed
• Not be modified
• Not be disassembled
• Not be damaged by Customer
• Contain all original markings, tags, labels, and identification numbers

Gear Haven reserves the right to inspect returned products before issuing any refund or credit.

6. Non-Returnable Products

The following products are generally not eligible for return:

• Installed products
• Modified products
• Disassembled products
• Damaged products
• Products missing original tags or markings
• Products altered after delivery
• Products returned without authorization

7. Defective Products

Products believed to be defective must be handled through the Warranty Policy and Warranty Claim Process.

Warranty claims must be submitted to:

warranty@gearhavenautoparts.com

A defective product claim does not automatically qualify for a refund.

8. Warranty Resolution Process

When a covered warranty claim is approved, Gear Haven reserves the right to:

• Provide a replacement component
• Provide a comparable replacement component
• Issue a refund only if replacement is unavailable

Replacement remains the primary remedy under all standard and extended warranty programs.

9. Refused Deliveries

Customers should not refuse shipment without prior written authorization from Gear Haven Auto Parts LLC.

Unauthorized refused deliveries may result in:

• Original shipping charges
• Return shipping charges
• 25% Restocking Fee
• Additional freight handling charges

10. Freight Damage Returns

Customers must inspect products immediately upon delivery.

Visible freight damage must be:

• Documented on the Bill of Lading (BOL)
• Photographed
• Reported to Gear Haven within 48 hours of delivery

Failure to comply with these requirements may affect claim eligibility.

11. Return Shipping Responsibilities

Unless otherwise required by law or approved in writing by Gear Haven, Customers are responsible for all return shipping expenses associated with Customer Error Returns.

Gear Haven is not responsible for:

• Packaging expenses
• Crating expenses
• Freight coordination costs
• Shipping insurance costs

12. Return Inspection Process

All returned products are subject to inspection upon receipt.

Gear Haven may reject returns if the returned product:

• Shows signs of installation
• Shows signs of modification
• Is damaged after delivery
• Does not match the original shipment
• Is missing required components

13. Refund Processing

Approved refunds will generally be issued to the original payment method used for purchase.

Refund processing times may vary depending on:

• Financial institution processing times
• Payment processor processing times
• Bank processing times
• Return inspection completion

Gear Haven cannot control delays caused by financial institutions or payment processors.

14. Partial Refunds

Where applicable, approved refunds may be reduced by:

• Restocking fees
• Shipping charges
• Freight charges
• Damage-related deductions
• Other authorized deductions permitted under this Policy

15. Fraud Prevention

Gear Haven reserves the right to deny returns, refunds, or credits where fraud, abuse, misrepresentation, or policy violations are suspected.

The Company may request additional information, photographs, documentation, or verification before approving any return or refund request.

16. Chargebacks and Payment Disputes

Customers agree to contact Gear Haven Auto Parts LLC before initiating a chargeback or payment dispute.

Failure to follow the Company's return, warranty, or dispute procedures may constitute a breach of the Terms & Conditions.

Gear Haven reserves the right to contest chargebacks and recover costs where permitted by law.

17. Limitation of Liability

To the fullest extent permitted by law, Gear Haven Auto Parts LLC shall not be liable for:

• Labor costs
• Towing expenses
• Storage fees
• Rental vehicle expenses
• Lost profits
• Business interruption losses
• Consequential damages
• Incidental damages

The maximum liability of Gear Haven Auto Parts LLC shall not exceed the amount paid for the product that is the subject of the claim.

18. Related Policies

This Return & Refund Policy should be read together with:

• Terms & Conditions
• Warranty Policy
• Shipping Policy
• Freight Damage Policy
• Core Charge Policy
• Fitment Verification Policy

19. Contact Information

Gear Haven Auto Parts LLC
848 Brickell Avenue
Suite PH5-K15
Miami, FL 33131, United States.

Returns:
returns@gearhavenautoparts.com

Warranty Claims:
warranty@gearhavenautoparts.com

Customer Support:
support@gearhavenautoparts.com

By purchasing from Gear Haven Auto Parts LLC, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.