Core Charge Policy | Gear Haven Auto Parts LLC

Core Charge Policy

Effective Date: January 1, 2026
Last Updated: June 12, 2026

This Core Charge Policy governs all refundable core deposits associated with engines, transmissions, and related automotive components sold by Gear Haven Auto Parts LLC ("Gear Haven," "Company," "we," "our," or "us").

This policy forms part of the Gear Haven Auto Parts LLC Terms & Conditions and applies whenever a core charge is listed on an invoice, quote, order confirmation, or sales agreement.

A core charge is not a product fee. It is a refundable deposit that may be returned to the Customer if all core return requirements are satisfied.

1. What Is a Core Charge?

A core charge is a refundable deposit collected on certain engines, transmissions, and related components.

The deposit helps ensure the return of the Customer's old unit ("Core") to the supplier or recycling facility.

Core charge amounts vary depending on the product and supplier requirements.

2. Core Charge Disclosure

Any applicable core charge will be disclosed before purchase and may appear separately on:

Quotes
Invoices
Order Confirmations
Sales Receipts
Checkout Pages

Customers are responsible for reviewing all charges before completing a purchase.

3. Eligibility for Core Refund

To qualify for a core refund, the returned core must:

Match the type of component purchased
Be substantially complete
Be free from catastrophic external damage
Be returned within the required timeframe
Meet supplier acceptance standards

All core refunds remain subject to inspection and supplier approval.

4. Core Return Timeframe

Unless otherwise stated in writing, cores must be returned within thirty (30) calendar days from the date of delivery.

Late returns may be denied or may become ineligible for refund.

Certain suppliers may impose shorter or longer return periods, which will control if disclosed at the time of sale.

5. Acceptable Core Condition

Returned cores should be substantially complete and suitable for rebuilding, recycling, or remanufacturing.

Examples of acceptable returns may include:

Original engine block
Original transmission housing
Major internal components present
Normal wear and use

6. Unacceptable Core Condition

Core refunds may be denied if the returned unit:

Is missing major components
Has a cracked block or housing
Has severe fire damage
Has severe impact damage
Has been intentionally dismantled
Has been stripped of valuable components
Does not match the purchased component type

7. Core Return Authorization

Customers must contact Gear Haven before returning any core.

Return requests should be submitted to:

returns@gearhavenautoparts.com

Gear Haven may provide specific return instructions, shipping instructions, labels, or supplier contact information.

Unauthorized core returns may be refused.

8. Shipping Responsibilities

Unless otherwise agreed in writing, Customers are responsible for:

Core packaging
Core preparation
Freight coordination
Shipping expenses
Loading assistance

Customers should retain all tracking and shipping documentation until the refund process is complete.

9. Packaging Requirements

Returned cores should be packaged in a manner that prevents damage during transit.

Whenever possible, Customers should utilize:

Original pallet
Original crate
Original packaging materials

Improper packaging may result in transit damage and could affect refund eligibility.

10. Inspection Process

All returned cores are subject to inspection by:

Gear Haven Auto Parts LLC
Suppliers
Recyclers
Rebuilders
Authorized third parties

Inspection findings will determine refund eligibility.

11. Supplier Approval Requirement

Because Gear Haven operates through independent suppliers, final core acceptance may require supplier approval.

Gear Haven does not control supplier inspection standards or acceptance decisions.

Supplier decisions regarding core condition may affect refund eligibility.

12. Partial Core Refunds

In certain situations, a partial core refund may be issued if:

The core is incomplete
The core has repairable damage
The supplier applies deductions
The returned unit has reduced value

13. Denied Core Refunds

Core refunds may be denied if:

The core is not returned
The core is returned late
The core is heavily damaged
The core is incomplete
The wrong component is returned
Supplier requirements are not satisfied

14. Refund Processing

Approved core refunds are generally issued after:

Receipt of the returned core
Completion of inspection
Supplier approval when required

Processing times vary depending on supplier response times and payment processor timelines.

Gear Haven cannot guarantee a specific refund processing timeframe.

15. Fraud Prevention

Gear Haven reserves the right to deny core refunds where:

Fraud is suspected
Documentation is inaccurate
The returned unit is misrepresented
Policy requirements are not followed

16. Limitation of Liability

To the fullest extent permitted by law, Gear Haven Auto Parts LLC shall not be liable for:

Shipping delays
Supplier inspection delays
Carrier delays
Lost profits
Business interruption
Consequential damages
Indirect damages

The maximum liability of Gear Haven Auto Parts LLC shall not exceed the amount of the applicable core charge paid by the Customer.

17. Related Policies

This Core Charge Policy should be read together with:

Terms & Conditions
Warranty Policy
Return & Refund Policy
Shipping Policy
Freight Damage Inspection Policy
Fitment Verification Policy

18. Contact Information

Gear Haven Auto Parts LLC
848 Brickell Avenue
Suite PH5-K15
Miami, FL 33131, United States.

Returns & Core Returns:
returns@gearhavenautoparts.com

Customer Support:
support@gearhavenautoparts.com

By purchasing products that include a core charge, you acknowledge that you have read, understood, and agreed to this Core Charge Policy.